留意发生的事情，然后：

1. 清楚地表达观察到的结果，而不判断或评估；
2. 表达感受，如开心，气愤，受伤，害怕等；
3. 说出导致这种感受的原因或需要；
4. 提出具体的请求（或者给出解决方案）。

然后，反过来聆听他人的观察、感受、需要和请求。

Pay attention to what happens, and then:

1. Clearly express the observed results without judgment or evaluation.
2. Express your feelings, such as happiness, anger, hurt, fear, etc.
3. State the reasons or needs that led to these feelings.
4. Make specific requests (or offer solutions).

Then, reciprocate by listening to others’ observations, feelings, needs, and requests.